Privacy, Complaints Procedure and Security

Privacy

You can browse and access information on this website without needing to provide any personal information.

However, you may voluntarily choose to share personal information, for example, when you complete a feedback form, express interest in supporting The Leprosy Mission New Zealand, or make a purchase through our Online Shop.

Unless explicitly stated otherwise, The Leprosy Mission New Zealand is dedicated to protecting your information and using it solely for communication purposes with you. We will never share your personal data with third parties without your explicit consent.

At times, we may work with trusted third-party companies to assist us with specific tasks, such as sending newsletters or enhancing the supporter experience. When we do, we only share the minimum necessary information to perform those tasks, and we ensure strict legal agreements or safeguards are in place to protect your data.

We are committed to securing your details and will only share them with companies working on our behalf. Except where required by law, we will never share your information with other organisations for their own use.

The Leprosy Mission New Zealand will use your personal information to keep you informed about our work and how your donations are making a difference. If you ever want to update your details or preferences, please don't hesitate to contact us.

If you'd like to adjust what we send you or how we communicate with you, just let us know—whether it's opting out of fundraising materials or choosing to receive communications by email instead of post.

Call us on: 0800 862 873 (NZ only) or +64 9 630 2818 

Please contact LMNZ Privacy Officer if you have any questions about the use of your personal information:

Privacy Officer
The Leprosy Mission
PO Box 96262
Dominion Road
Auckland 1342

Email: privacy@leprosymission.org.nz

Unsubscribe policy

We strive to only send email to those who want to receive it. If you would not like to receive future emails from us, please use the 'unsubscribe' link located at the bottom of our email communications.

Complaints Procedure

While Leprosy Mission New Zealand holds itself to the highest standards in all activities it undertakes, there may be times when this standard cannot always be achieved or be perceived to be achieved.

We take expressions of your dissatisfaction seriously and on receipt of your complaint, we will endeavour to investigate, put things right and learn from the experience. 

In the first instance, please contact us via the form at the bottom of this page or
Phone: +64 9 630 2818
Freephone: 0800 862 873 (NZ only)

Please feel free to contact Gillian Whitley, Executive Director at any time:

Email or call 00 64 9 631 1806

If you have raised a complaint with Leprosy Mission New Zealand and are unsatisfied with the response to that complaint, you may contact:

The Council for International Development (CID), a sector organisation. The Leprosy Mission New Zealand is a member of CID and is committed to adhering to its Code of Conduct - www.cid.org.nz

Charities Services - www.charities.govt.nz The Leprosy Mission is a registered charity (CC37638).

Security

The Online Shop and Donation pages use current encryption techniques to safeguard access and information.