Privacy, Complaints Procedure and Security

Privacy

Users may browse and access information contained within this website without providing any personal information.

You may voluntarily choose to provide personal information, for example when you fill in a feedback form, register your interest to support the Leprosy Mission New Zealand, or make a purchase from the Online Shop.

Unless otherwise stated, LMNZ will keep that information secure, use it only to communicate with you, and will not provide it to any third parties without your prior consent.

LMNZ will use this information to keep you up to date on the work and how your donations are being used. Please contact us at any time if you would like to update your details.

If you want to change what we send to you or how we contact you, just let us know - e.g. you can tell us you no longer want fundraising materials, or ask us to contact you by email rather than post.

Call us on: 0800 862 873 (NZ only) or +64 9 630 2818 

Please contact LMNZ Privacy Officer if you have any questions about the use of your personal information:

Privacy Officer
The Leprosy Mission
PO Box 96262
Dominion Road
Auckland 1342

Email: privacy@leprosymission.org.nz

Unsubscribe policy

We strive to only send email to those who want to receive it. If you would not like to receive future emails from us, please use the 'unsubscribe' link located at the bottom of our email communications.

Complaints Procedure

While Leprosy Mission New Zealand holds itself to the highest standards in all activities it undertakes, there may be times when this standard cannot always be achieved or be perceived to be achieved.

We take expressions of your dissatisfaction seriously and on receipt of your complaint, we will endeavour to investigate, put things right and learn from the experience. 

In the first instance, please contact us via the form at the bottom of this page or
Phone: +64 9 630 2818
Freephone: 0800 862 873 (NZ only)

Please feel free to contact Gillian Whitley, Executive Director at any time:

Email or call 00 64 9 631 1806

If you have raised a complaint with Leprosy Mission New Zealand and are unsatisfied with the response to that complaint, you may contact :

The Council for International Development (CID), a sector organisation. The Leprosy Mission New Zealand is a member of CID and is committed to adhering to its Code of Conduct - www.cid.org.nz

Charities Services - www.charities.govt.nz The Leprosy Mission is a registered charity (CC37638).

Security

The Online Shop and Donation pages use current encryption techniques to safeguard access and information.

Click the link below for more information on how we keep your donation details safe and secure.

  Secure Ways to Give 

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