Refund Policy

The Leprosy Mission New Zealand (LMNZ) accepts charitable donations in New Zealand dollars on this website. If you are donating using a credit card from another country, your account will be charged in NZD.

The Leprosy Mission New Zealand has developed a donation refund policy as part of our commitment to honouring and respecting the financial contributions to help people affected by leprosy. We recognise the importance of donations and want to ensure we establish appropriate principles of transparency and fairness regarding the management of refunds.

Any request for a refund of contributions already donated to Leprosy Mission New Zealand (LMNZ) by a supporter will be considered and determined on a case-by-case basis. Refunds will be returned to the bank account or credit card originally debited.

When a request for a refund is received, an assessment of the reason given for the refund request will be undertaken by a member of the Supporter Services team. The following reasons will usually be considered favourably:

• An error has been made by LMNZ
• A donor's banking details are fraudulently obtained and used
• LMNZ has received a donor's details in error
• A donor has previously requested that regular debits be cancelled, however, the debits have continued.  The refund will be to the maximum of the last debit amount unless a donor can provide proof of the original cancellation request

The Leprosy Mission New Zealand will fully examine all requests for refund and endeavour to ensure that genuine errors are rectified, however, we are under no obligation to give refunds and the decision on refunds will be discretion of The Leprosy Mission New Zealand.

If a supporter is not satisfied with the outcome of the decision to refund, a further request can be escalated to the Finance Manager by letter or e-mail.

If it is agreed that a refund is to be made a donor will be refunded within ten working days of the decision.

If you have any questions about this policy or wish to seek a refund of a charitable donation you have made, please contact us at supporterservices@leprosymission.org.nz or call us on 0800 862 873.