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Refund Policy
The Leprosy Mission New Zealand (LMNZ) accepts charitable donations in New Zealand dollars on this website. If you are donating using a credit card from another country, your account will be charged in NZD.
The Leprosy Mission New Zealand has developed a donation refund policy as part of our commitment to honouring and respecting the financial contributions to help people affected by leprosy. We recognise the importance of donations and want to ensure we establish appropriate principles of transparency and fairness regarding the management of refunds.
Any request for a refund of contributions already donated to Leprosy Mission New Zealand (LMNZ) by a supporter will be considered and determined on a case-by-case basis. Refunds will be returned to the bank account or credit card originally debited.
When a request for a refund is received, an assessment of the reason given for the refund request will be undertaken by a member of the Supporter Services team. The following reasons will usually be considered favourably:
- An error has been made by LMNZ
- A donor's banking details are fraudulently obtained and used
- LMNZ has received a donor's details in error
- A donor has previously requested that regular debits be cancelled, however, the debits have continued. The refund will be to the maximum of the last debit amount unless a donor can provide proof of the original cancellation request
The Leprosy Mission New Zealand will fully examine all requests for refund and endeavour to ensure that genuine errors are rectified, however, we are under no obligation to give refunds and the decision on refunds will be discretion of The Leprosy Mission New Zealand.
If a supporter is not satisfied with the outcome of the decision to refund, a further request can be escalated to the Finance Manager by letter or e-mail.
If it is agreed that a refund is to be made a donor will be refunded within ten working days of the decision.
If you have any questions about this policy or wish to seek a refund of a charitable donation you have made, please contact us at supporterservices@leprosymission.org.nz or call us on 0800 862 873.
About Us
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Our Christian Identity and Values
Our vision is a world where leprosy is defeated and lives are transformed. Because we follow Jesus Christ, we value Compassion, Justice, Integrity, Inclusion, and Humanity. -
Who We Are
We are one of New Zealand's oldest charities being in New Zealand for over 100 years. We have a dedicated staff based in Auckland and raise funds and awareness for people affected by leprosy around the world. -
Who We Work With
Leprosy Mission New Zealand has been partnering with the Leprosy Mission Global Fellowship, World Health Organisation (WHO), and other organisations, dedicated to ending leprosy and transforming lives. -
Leprosy Mission Global Fellowship
Leprosy Mission Global Fellowship is a global federation of 29 Leprosy Mission national organisations. We work together towards our shared vision of leprosy defeated, lives transformed. -
No Child with Leprosy by 2035
The Leprosy Mission is part of the Global Partnership for Zero Leprosy, joining with organisations like the World Health Organisation (WHO), working towards ending leprosy transmission by 2035. -
Celebrating 110 years in New Zealand
2022 is a special year in the life of the Leprosy Mission – this year we celebrate 110 years in New Zealand. -
Privacy, Complaints Procedure and Security
Please contact us on 0800 862 873 if you have any questions about the use of your personal information. -
Safeguarding
The Leprosy Mission is committed to the safeguarding and protection of everyone we work with, including beneficiaries, volunteers, TLM staff and the staff of partner organisations. -
Copyright and Disclaimer
Please contact us on 0800 862 873 if you have any enquiries. -
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